Privacy Policy

This Privacy Policy (“Policy”) explains how Twixor Pte. Ltd., or any of its affiliates or subsidiaries (“we,” “us,” “our”), processes personal data of an identified or identifiable natural person who (i) is a visitor or user of our website(s); (ii) is a subscriber or user; and/or (iii) any other individual from whom we collect personal data as a controller (“you,” “your”).

Direct collection: sign-up and account information (such as name and email) provided during subscription, and information you submit through web forms, surveys, testimonials, feedback, or job applications.

Indirect collection: information from third-party sources such as marketing lists, databases, or social media (with consent); device type and operating system collected via your use of the Service(s); browser cookies and information automatically collected via our Website(s); information provided by business or channel partners; data from third-party service authorizations; and data from publicly available sources.

We rely on the following legal bases to process your personal data: performance of a contract with you; our legitimate business interests, where these are not overridden by your rights; your explicit consent, which you may withdraw at any time; and compliance with a legal obligation.

If you have questions or need further information concerning the legal basis on which we collect and use your personal data, please contact us using the details below.

Internal sharing: our group companies may receive personal data to provide Services and send updates.

Third-party sharing: we may share personal data with credit reference agencies for fraud prevention in payment processing; with hosting, backup, storage, payment processing, authentication, and analytics service providers; and with providers who assist with marketing and promotional activities, in compliance with applicable laws.

Legal disclosure: we may be required to disclose your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, and/or subpoenas, court orders, or other legal process, or to establish or exercise our legal rights or defend against legal claims.

Primary processing occurs in Singapore and India. International transfers of personal data are made to ensure a level of protection comparable to applicable data protection laws. For residents of the EEA, transfers utilize standard contractual clauses or your prior consent.

We retain personal data where an ongoing legitimate business need exists. Where no such need exists, we delete the data, aggregate it, or securely isolate it from further processing until deletion is possible.

We use appropriate technical and organizational measures to protect the personal data that we collect and process. These measures are designed to provide a level of security appropriate to the risk of processing your personal data.

All individuals may request access to and correction of their personal data, withdraw consent (without affecting prior lawful processing), lodge a complaint with a data protection authority, and opt out of marketing communications via the unsubscribe link in any message.

Residents of the EEA, UK, and Switzerland additionally have the right to request deletion and erasure of their data, object to or restrict processing, and request data portability.

We will verify any request before acting on it and will respond to all requests to exercise data protection rights within a reasonable timeframe, in accordance with applicable data protection laws.

Essential cookies: we set essential cookies that enable core functionality such as security, network management, and accessibility. You may not opt out of these cookies.

Analytics, customization, and advertising cookies: we also set cookies to collect information used, in aggregate form, to help us understand how our Website(s) are used and how effective our marketing campaigns are, to customize our Website(s) for you, or to make advertising messages more relevant to you. A list of cookies and opt-out mechanisms is displayed when you visit our Website(s), in accordance with applicable law.

We recognize the importance of children’s safety and privacy. We do not request, or knowingly collect, any personal data from children under the age of 18. Parents or guardians who become aware that a child has provided us with personal data should contact us using the details below.

Our Service(s) are intended for use by enterprises. Where the Service(s) are made available to an End-User through a Subscriber, that enterprise is the Controller of the End-User’s personal data. End-Users should contact the relevant Subscriber for privacy requests; Subscribers bear sole responsibility for compliance.

Except for registration and authentication data, this Policy does not govern customer data — electronic data, text, messages, communications, or other materials submitted to and stored within the Service(s). That data is governed by our Terms of Service or applicable agreements.

This Policy applies only to our Website(s); if you click on a link to another website, you should read that website’s own privacy policy. Third-party features follow their respective privacy statements.

This Policy does not apply to aggregated statistical summaries that exclude individual identifiers.

We keep this Policy under regular review and may update this page at any time. This Policy may be amended at any time, and you will be notified only if there are material changes to it.

For privacy inquiries, kind attention: CTO. Email legal@twixor.com. Address: 160 Robinson Road, #23-08 Spore Business Federation Ctr, Singapore 068914.